In-store experience
Have a question or concern about an in-store experience or purchase? Find answer to our most common questions below. If you still can't find the answers you need, please contact us.
How do I request a receipt from an in-store purchase?
How do I get a particular employee recognized for superior service?
What if I am unhappy with the service I received at my store?
Why do your ads vary from one location to another?
Why did a particular product get discontinued?
How do I request a product to be added?
What do I do if I don't like the quality of an H‑E‑B or Hill Country Fare brand product?
I had my check to H‑E‑B returned, whom do I contact?
I have a question about a charge from H‑E‑B on my debit or credit card. Whom do I contact?
How can I purchase H‑E‑B Gift Cards?