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Why is my SNAP EBT card being charged 10% extra for weighed items?
All stores accepting SNAP online payment are required by USDA guidelines to charge an additional 10% of the estimated price for weighed items (such as vegetables, meat, etc) to ...
Can I pay for my order with my SNAP EBT benefits?
Yes, we now accept SNAP EBT card payment on heb.com and in the My H-E-B app for both curbside and delivery orders. To use your SNAP EBT benefits, select your SNAP EBT card as y...
What happens if I don’t have enough SNAP balance to pay for my entire order?
If you find that you don’t have enough SNAP funds to cover your entire order, you can add a debit, credit, or H-E-B gift card as an additional payment method to cover the remain...
Why am I asked to add a credit or debit card when I’m using my SNAP EBT card?
While we do accept SNAP EBT benefits for curbside and delivery orders, some items and fees are not covered under the SNAP program. Examples of costs that cannot be covered wit...
Which payment methods does HEB accept?
We accept a variety of payment methods to ensure you can easily make purchases on our platform. These payment methods include: • Credit and Debit Cards (Visa, MasterCard, Ameri...
How do I get information about a product recall?
You can find information about any product recalls on the https://newsroom.heb.com/heb-news/recalls/.
How often are new coupons posted on heb.com?
Coupons are updated throughout the week as new offers become available.
If I return a discounted item, can I reuse my digital coupons?
No. Once an offer has been used, it cannot be used again toward future purchases.
Can I refill an archived prescription?
Yes. Archived prescriptions can still be refilled. Archiving a prescription helps organize your list, but it doesn’t notify the pharmacy or make the prescription inactive.
Are there any fees for using credit or debit cards?
No, we do not charge any additional fees for using your credit or debit card to make purchases.