Help and FAQs

How do I delete my account?

From your computer:

1. While logged in, hover over your name in the upper right corner of the H-E-B website.

2. Click "Account.”

3. Select “Profile” from the left-side menu.

4. On the “Profile” screen, scroll to the bottom to where it says “Delete account.”

5. Read the confirmation text carefully to ensure you want to continue with account deletion.

6. Click "Delete account” to continue. Click "Cancel” to return without deleting your account.

7. You will be asked to confirm your decision. Click "Yes, delete” to continue or "Cancel” to return.

8. After choosing to delete your account, a confirmation screen is presented. Click "Done” to finish or click "Cancel request” to cancel the deletion action. If you change your mind, you can return to this screen within 24 hours to cancel the request.

9. Click "Done” to return to the H-E-B website.

From your mobile browser:

1. While logged in, tap the menu icon in the upper left corner of the H-E-B website.

2. Tap "My account.”

3. Under “Account info," tap “Edit account.” If prompted, enter your account credentials to continue.

4. On the “Edit your account” screen, tap “Delete account."

5. Read the confirmation text carefully to ensure you want to continue with account deletion.

6. Tap "Delete account” to continue. Tap "Cancel” to return without deleting your account.

7. You will be asked to confirm your decision. Tap "Yes, delete” to continue or "Cancel” to return.

8. After choosing to delete your account, a confirmation screen is presented. Tap "Done” to finish or tap "Cancel request” to cancel the deletion action. If you change your mind, you can return to this screen within 24 hours to cancel the request.

9. Tap "Done” to return to the H-E-B website.

From My H-E-B mobile app:

1. While logged in to the My H-E-B mobile app on iOS or Android, tap the Account icon in the top right of the Home screen.

2. Tap "Profile."

3. Tap "Delete account." If prompted, enter your account credentials to continue.

4. From the account screen, again tap “Delete account."

5. Read the confirmation text carefully to ensure you want to continue with account deletion.

6. Tap "Delete account” to continue. Tap "Cancel” to return without deleting your account.

7. You will be asked to confirm your decision. Tap "Yes, delete” to continue or "Cancel” to return.

8. After choosing to delete your account, a confirmation screen is presented. Tap "Done” to finish or tap "Cancel request” to cancel the deletion action. If you change your mind, you can return to this screen within 24 hours to cancel the request.

9. Tap “Done” to return to the My H-E-B app.

Alternatively, you can submit a request to have your account deleted.