1. Is there a minimum age requirement for enrollment?
Yes. Customers must be 18 years or older to enroll.
2. Is there a limit to the number of family members on one card?
No. If customers need extra fields to include the entire family, they can add on the back of the form.
3. Can college age students enroll separately from their parents?
Yes. Anyone age 18 and older can enroll in the program individually.
4. Is the My H-E-B Rx Rewards Platinum program a substitute for prescription insurance?
No. This program is not an insurance policy and does not provide insurance coverage.
5. Can I use My H-E-B Rx Rewards Platinum card along with my prescription coverage plan?
No. H-E-B Rx Rewards Platinum members choose to either purchase their prescription drugs through the My H-E-B Rx Rewards Platinum program OR pay the applicable cost-sharing amount under their insurance or other third party payer program. No claims will be submitted to a third party payer for prescriptions processed using the H-E-B Rx Rewards Platinum card.
6. Does a prescription purchased through the My H-E-B Rx Rewards Platinum program count towards my insurance deductible?
Customers should consult their prescription coverage plans to determine if their purchases using the My H-E-B Rx Rewards Platinum program count toward the customer’s total drug spend for calculating deductibles or other patient payment responsibilities. Savings under the My H-E-B Rx Rewards Platinum program will NOT be used to discount or waive any co-pay, coinsurance or deductible amounts.
7. How will I know if my drug is available on the 500 for $5 list?
Use our drug pricing tool to determine pricing on specific medications. Or call 1-866-286-8098 for assistance. The pharmacy staff and selected store partners will be available to answer questions too.
8. What if I am an existing Rx Rewards member?
You can upgrade to the preferred My H-E-B Rx Rewards Platinum program by paying the one time $5.00 enrollment fee. There is no need for membership in both programs as the Platinum program includes the Rx Rewards benefits plus so much more! If you are interested in upgrading to the My H-E-B Rx Rewards Platinum program, you will need to fill out a new enrollment form. You will be provided a new card to use for this new program.
9. Can I add my pet to the My H-E-B Rx Reward Platinum program at a later date than when I sign myself up?
Yes, you can add a pet at any time by calling 1-866-286-8098.
10. What discounted prescriptions are available for pets?
Most veterinarians use a combination of human, veterinary-only, and compounded medications for your pet's medical condition. More than 600 drugs used to treat pets are human drugs and can be purchased at your local H-E-B Pharmacy with a prescription from your veterinarian. H-E-B does not stock or provide discounts on veterinary-only medication used for the treatment of fleas, ticks, heartworms or other medical conditions.
11. What quantity is included in the $5.00 price?
The $5.00 price is for commonly prescribed dosages up to a 30 day supply.*
12. What quantity is included in the $9.99 price?
The $9.99 price is for commonly prescribed dosages at a 90 day supply.*
13. Is there a fee for the Platinum program?
Yes, there is a one time $5.00 enrollment fee.
14. How does the Prenatal Vitamin program work?
Participating Prenatal vitamins are available at no cost for 30-day supply
(up to 12 refills).*
15. What discounts on immunizations are available on the My H-E-B RX Rewards Platinum program?
Enter the immunizations in our drug pricing tool, call 866-286-8098, or visit your H-E-B Pharmacist for more information.
16. How do I find out the cost of medicines that are not on the 500 for $5 list?
Call 866-286-8098 or visit your H-E-B Pharmacist for more information.
*The day supply is based upon the average dispensing patterns for the specific drug and strength. The program, as well as, the prices and the list of covered drugs can be modified by H-E-B Pharmacy at any time without notice and at H-E-B Pharmacy’s discretion.
H-E-B
Pharmacy
